Our Privacy Policy

Thank you for visiting our website, StateBook.com (the “Website”). At StateBook, we respect and understand our Website users' concerns about confidentiality and privacy and we want you to understand what information we collect about you, how we use it, and the safeguards we have in place to protect it. This policy describes the personal information we collect about you, why we collect it, how we use it, and what we share with third parties. Our policy also describes the choices you can make about how we collect and use your information. All visitors to this Website are subject to this Privacy Policy and our Terms and Conditions of Use. By using our Website, you agree to the terms of this policy.

Changes to our Privacy Policy

If we decide to update our privacy policy, we will post those changes on this page of our Website. You can tell if the policy has changed by checking the revision date that appears above. We suggest that you refer to this policy on a regular basis as it may change, at any time.

What information do we collect?

We collect information from you when you register as a user on our Website, place an order, use our Website, subscribe to our newsletter, respond to a survey or fill out a request form. When registering on our Website, requesting certain information or placing an order, you may be asked to submit certain information required in order to process and fulfill your request, including your name, e-mail address, company name, mailing address, phone number and/or credit card or other payment information, as appropriate.

In the course of using our Website, we automatically collect certain information about your online activity. This information includes the URL that you just came from (whether this URL is on our Website or not), which URL you go to next (whether this URL is on our Website or not), what browser you are using, and your Internet Protocol (IP) address.

If you send us personal correspondence, such as e-mails or letters, or if other users or third parties send us correspondence about your activities on the Website, we may collect such information in a confidential file that will be accessible only by authorized personnel.

What do we use your information for?

We will use your information in ways that are compatible with the purpose for which it was collected or as otherwise authorized by you, including the following:

To personalize your experience

Your information helps us to better respond to your individual needs when using our Website.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions

Your information helps us to more effectively process your transactions.

To send periodic emails

Your information may be used to send you information and updates pertaining to your account and your orders. It may also be used to inform you occasionally about company news, updates, and related product and/or service information. Please note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Safeguarding the Information We Collect

The security of your information is important to us. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we implement certain physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive credit information provided by our users is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database for access only by those persons having special access to such systems, and who are required to keep such information strictly confidential.

We also work to protect user information offline. All of your information is housed in secure, access-restricted areas. Only employees who need the information to perform a specific function are granted access to personally identifiable information.

ALTHOUGH STATEBOOK WILL USE REASONABLE EFFORTS TO PROVIDE ALL OF THE FOREGOING SECURITY FEATURES, AND TO TREAT ALL DATA IN ACCORDANCE WITH THE POLICIES SET FORTH HEREIN, AS WITH VIRTUALLY ANY COMPUTER SYSTEM, THERE CAN BE NO ABSOLUTE ASURANCE THAT SECURITY BREACHES WILL NOT OCCUR AND STATEBOOK HEREBY DISCLAIMS ANY LIABILITY WHATSOEVER FOR ANY SUCH SECURITY BREACHES.

In other words, since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to the Website. There is no guarantee that information may not be accessed, copied, disclosed, altered or destroyed by breaches of any of our physical, technical or managerial safeguards.

Cookies

Like most websites, the Website uses “cookies” and web log files to track Website usage and trends, to improve the quality of our service, and to customize your experience on the Website. A cookie is a small data file that can be stored on your computer, mobile phone, or other device, and allows us to recognize you as a user when you return to the Website using the same computer and web browser. One type of cookie, known as a “persistent” cookie, is set once you’ve logged in to your account. The next time you visit the Website, the persistent cookie will allow us to recognize you as an existing user so you will not need to log in before using the Website. In order to access or change any of your private information (like a credit card number), however, you must log in securely again with your password even if your computer contains your persistent cookie. Another type of cookie, called a “session” cookie, is used to identify a particular visit to the Website. Session cookies expire after a short time or when you close your web browser. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about Website traffic and Website interactions so that we can offer better Website experiences and tools in the future. We also use cookies to personalize your visit and make it more user-friendly.

You can remove, block or disable cookies using the settings in your browser. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most Websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service at info@statebook.com or (845) 383-1991.

We may contract with third-party service providers to assist us in better understanding our Website visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Our Disclosure of Your Information

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering purchased product(s) or service(s) requested.

We do not sell, rent, trade, or otherwise transfer any personally identifiable information about you or your company to any third party other than trusted third parties who assist us in operating our Website, conducting our business, or servicing or supporting the services we provide to you (such as, for example, credit companies that we contact for the purpose of processing your payment), so long as those parties agree to keep this information confidential and unless disclosure is reasonably necessary to: (1) comply with legal process, including but not limited to civil and criminal subpoenas, court orders or other compulsory disclosures; (2) enforce this privacy policy; (3) respond to claims of a violation of the rights of third parties, whether or not the third party is a user, individual or government agency; (4) respond to customer service inquiries; or (5) protect the rights, property or personal safety of StateBook, its users or the public.

StateBook may also share your information with affiliates and related companies Additionally, if ownership of all or part of the business of StateBook were to change, information about you pertinent to that business segment’s operations might be assigned, transferred, or licensed to the new owner, in whole or in part. For these reasons, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private.

Aggregate Information

We may collect non-personal information about how users navigate through the Website. For example, the Website may track the total number of visitors to our Website, the number of visitors to each page of our Website, browser type, and IP addresses, and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and we will take reasonable steps to ensure that such aggregate data does not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Website, track users' movement, and gather broad demographic information for aggregate use. We may also share this information with outside companies.

Third party links

Occasionally, at our discretion, the Website may include links to other sites operated by third parties. These linked websites are controlled by third parties and have separate and independent privacy policies, which may differ significantly from ours. Information you submit to the linked websites is subject to the privacy policies of those websites, and we are not responsible for the content and practices of these linked websites. We recommend that you review the privacy policy of any site that you access through the Website. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about linked websites.

Children and Minors

Children under the age of 18 are not eligible to use the Site. StateBook recognizes the privacy interest of children. In accordance with the relevant provisions of COPPA (Children's Online Privacy Protection Act), we do not knowingly collect any information, including any personally identifiable information, from anyone under 13 years of age. Our Site, products and services are all directed to persons who are at least 13 years old or older.

Communications from the Website

Based upon any personally identifiable information you provide us, StateBook may send you a welcoming email to verify your username and password. We may also communicate with you in response to your inquiries, to provide the services you request and to manage your account. We may communicate with you by email or telephone.

Correction/Updating Personally Identifiable Information

We provide you with the ability to review, correct and delete any of the personally identifiable information that you have provided to us. All users of our Website may make any changes to their information at any time by logging into their account and going to the 'Edit Profile' page.

California privacy rights

California law permits residents of California to request certain details about the types of personal information a company has shared with third parties for the third parties' direct marketing purposes, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. We do not share your information with third parties for the third parties’ own and independent direct marketing purposes unless we receive your permission. If you have questions about our sharing practices or your rights under California law, please contact us in writing via the addresses provided below.

Contacting the Website

If you have any questions about this Privacy Policy, or our practices regarding our Website, you can click here to contact us at: info@statebook.com, or contact us at StateBook, PO Box 1133, Simsbury, CT 06070.